Managed Services
KTL offers a full range of production support services for a company's IT environment. These services can be utilized to extend the capabilities of a company's existing IT team.
Our managed services include:
Server/ Network Support Services
KTL has the expertise to provide management support for a company's IT network infrastructure. 
KTL has the expertise to provide management support for a company's IT network infrastructure. We provide a wide range of support services to meet our clients’ needs and develop a support solution that works for their environment.
We leverage our team of engineers to make sure our customers are operating a secure IT network, with critical network devices such as: servers, routers, switches and Firewalls.
Our Sever/ Network Support Services include:
- Incident Resolution
- Preventative Maintenance
- Change Management
- Scheduled On-site Visits
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Proactive Monitoring Services
KTL can monitor the status of your devices 24x7 with specially configured applications and tools. We check for problems and potential threats, and set thresholds to trigger alarms for immediate, remedial response.
Hundreds of attributes can be tracked and captured across the different devices that KTL monitors. Examples of the types of attributes we capture include:
- Disk, memory, and CPU usage
- Event log errors
- Service availability
- Reboot detection
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Security Services
Our key to security monitoring is to rapidly take a large quantity of security data and funnel them down to incidents that require action, utilizing the tools and trained experts who recognize security issues
KTL provides clients with a solution to ensure the integrity of their network.
Our 24x7x365 monitoring service includes:
- Firewall log monitoring
- Intrusion Detection/ Intrusion Prevention log monitoring
- Correlation across devices
- Reviewed by security experts
- Rationalized against information from thousands of other security devices
- Prioritized by criticality.
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Desktop Services
KTL's Desktop Services provides you with a turnkey patch and asset management solution utilizing best practices and enterprise class technology.
KTL's Desktop Services provide you with a turnkey patch and asset management solution utilizing best practices and enterprise class technology.
Our desktop services include:
- Monthly scheduled operating system and offices patches applied to all applicable workstations
- Emergency patch management on an as needed basis
- Asset management for all applicable clients and servers
- Patch Rollback
- Testing in customer environment
- Self-Service Reporting
- Monthly status report of activity.
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